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This Privacy Policy describes how GuideLab Inc. ("GuideLab," "we," "us," or "our") collects, uses, and shares information about you when you use our dental lab management platform and related services (collectively, the "Services").

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

Account Information: Name, email address, phone number, company name, and billing information when you create an account.
Lab and Clinic Data: Information about your dental lab or clinic, including case data, patient information, prescriptions, and production records you enter into the platform.
Communications: Information you provide when you contact us for support or communicate with us.

Information We Collect Automatically

When you use our Services, we automatically collect:

Usage Information: Information about how you use the Services, including features accessed and actions taken.
Device Information: Information about the device you use to access our Services, including hardware model, operating system, and browser type.
Log Information: Server logs that record information such as IP address, access times, and pages viewed.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions
Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication requirements
Employee training on data protection

HIPAA Compliance

GuideLab is designed to support HIPAA compliance for dental labs and clinics that handle protected health information (PHI). We offer Business Associate Agreements (BAAs) to covered entities and maintain appropriate safeguards for PHI processed through our platform.

Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We may retain certain information for legitimate business purposes or as required by law.

Information Sharing

We do not sell your personal information. We may share information:

With service providers who assist in our operations
To comply with legal obligations
To protect our rights and the rights of others
With your consent or at your direction
Between labs and clinics as part of normal case workflow (as authorized by you)

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your personal information
Export your data in a portable format
Opt out of certain data processing

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

GuideLab Inc.
Email: privacy@guidelab.co
Address: 548 Market St, Suite 95879, San Francisco, CA 94104