Customer story
Summit Dental Lab
Summit Dental Lab is a full-service dental laboratory serving over 200 dental practices across the Pacific Northwest. Specializing in crowns, bridges, implants, and removable prosthetics, they've been delivering quality restorations for over 25 years.
Results
30% reduction in average turnaround time within 3 months...
Zero lost prescriptions since implementing digital intake...
45% fewer phone calls from clinics asking for status updates...
At a glance
- Industry
- Full-Service Dental Lab
- Location
- Seattle, WA
- Employees
- 75
- Specialization
- Crowns, Bridges, Implants, Removables
- Clinic Partners
- 200+
GuideLab transformed how we manage cases. We went from sticky notes and spreadsheets to a fully digital workflow in weeks. Our turnaround time dropped by 30%.
Challenges & solutions
- Challenge
- Managing cases across multiple departments with paper-based systems led to lost prescriptions, missed due dates, and frustrated clinic partners.
- Solution
- GuideLab's digital case management platform unified all workflows into a single system, with real-time tracking from case submission through delivery.
Scaling a Family-Owned Lab with Modern Tools
25 Years of Excellence, Now Digital
Summit Dental Lab started in 1998 as a three-person operation focused on crown and bridge work. Today, they employ 75 technicians and serve over 200 dental practices. But growth brought challenges—their paper-based systems couldn’t keep up.
The Turning Point
“We had cases getting lost between departments, technicians duplicating work because they couldn’t see what others were doing, and clinics calling constantly for updates,” explains Operations Director Sarah Mitchell. “We knew we needed to change, but we were worried about disrupting what was working.”
A Smooth Transition
GuideLab’s implementation team worked with Summit to migrate their workflows over a six-week period. Technicians were trained in small groups, and the system was customized to match their existing department structure.
Results That Speak
Within three months:
- Average turnaround time dropped from 8 days to 5.5 days
- Case tracking calls from clinics decreased by 45%
- Remake rates improved due to better prescription capture
Details:
- Industry: Full-Service Dental Lab
- Location: Seattle, WA
- Employees: 75
- Clinic Partners: 200+
- Key Focus: Crowns, Bridges, Implants, Removables
“GuideLab didn’t just give us software—they helped us rethink how we work. Our team is happier, our clinics are happier, and we finally have the data to make smart decisions about the business.”
— Sarah Mitchell, Operations Director
Get started
Bring your lab and clinics into one workflow.
Start with your team, invite clinic partners when you are ready and manage every case from the same place.
No setup fees. Partner clinic portals are included.