Customer story

Midwest Dental Prosthetics

Midwest Dental Prosthetics is a regional dental laboratory serving dental practices across five Midwestern states. They specialize in removable prosthetics, including full dentures, partials, and implant-supported overdentures.

Results

Phone calls from clinics reduced by 60%...

Clinics can submit cases after hours, increasing convenience...

Invoice disputes dropped as clinics have direct access to records...

At a glance

Industry
Removables Specialist Lab
Location
Indianapolis, IN
Employees
35
Specialization
Full Dentures, Partials, Overdentures
Service Area
5 Midwestern States
The clinic portal changed everything. Our dentists can submit cases, check status, and view invoices without calling us. It's better for them and better for us.
Midwest Dental Prosthetics

Challenges & solutions

Challenge
Clinic partners were constantly calling for status updates, tracking numbers, and invoice copies. These calls interrupted production and frustrated both sides.
Solution
GuideLab's clinic portal gives dentists self-service access to submit cases, track progress, view shipping info, and download invoices—anytime, without calling the lab.

Better Service Without More Phone Calls

Regional Lab, Regional Relationships

Midwest Dental Prosthetics has spent 30 years building relationships with dental practices across Indiana, Ohio, Illinois, Michigan, and Kentucky. Those relationships are built on trust—and constant communication.

The Phone Problem

“Our front desk was overwhelmed,” recalls Karen O’Brien, Operations Manager. “Most calls were simple questions: Where’s my case? When will it ship? Can you resend an invoice? We wanted to help, but every call took time away from production.”

Self-Service That Works

GuideLab’s clinic portal gave their dentist partners what they really wanted—information on demand:

  • Case Submission: Digital Rx forms submitted directly into the workflow
  • Real-Time Tracking: Status updates visible 24/7
  • Shipping Visibility: Tracking numbers and delivery confirmation
  • Invoice Access: Download invoices and payment history anytime

Happier Clinics, Calmer Lab

Within two months of launching the portal, incoming phone calls dropped by 60%. But clinic satisfaction actually increased—dentists appreciated being able to check case status at 10 PM instead of waiting until the lab opened.

Details:

  • Industry: Removables Specialist Lab
  • Location: Indianapolis, IN
  • Employees: 35
  • Service Area: 5 Midwestern States
  • Key Focus: Full Dentures, Partials, Overdentures

“The portal isn’t just convenient—it makes us look more professional. Clinics can see we’re organized and transparent. That builds trust.”

— Karen O’Brien, Operations Manager

Get started

Bring your lab and clinics into one workflow.

Start with your team, invite clinic partners when you are ready and manage every case from the same place.

Start free trial Book a demo

No setup fees. Partner clinic portals are included.